
Customer Support ›› Customer Service
Our years of experience and expertise in oxygen therapy equipment guarantee our customers the highest quality products and exceptional customer service. Being customer driven means we stand behind our products and service. Sechrist recognizes that comprehensive efficient support is a critical customer requirement. That is why only Sechrist provides a choice of service levels. From our benchmark Preventative Maintenance to our Total Care Package, Sechrist has the infrastructure in place to handle all of our customer service needs quickly, efficiently and professionally. Sechrist service packages are listed below:
Service Package Options
Service Package Options
| Service Options | Preventative Maintenance |
Total Care Package |
| Initial evaluation | √ | √ |
| Design and planning consultation | √ | √ |
| Installation | √ | √ |
| In-service Training | √ | √ |
| 24x7 Telephone Support | √ | √ |
| 24x7 Email Support | √ | √ |
| Dedicated technician response in 4 hours | √ | √ |
| Annual preventative maintenance | √ | √ |
| One Month Maintenance Contract | √ | |
| Replace Filter Elements and Battery at no charge | √ | |
| One month performance guarantee after service | √ | |
| One Year Maintenance Contract | √ | |
| No charge on all replacement parts | √ | |
| One year performance guarantee after service | √ |



